360 Design Consultants Ltd provides Business to Business (B2B) commercial services to a range of commercial customers, and they can pay for such services within our online store, or where approved on account and within our normal trading Terms and Conditions (T&C's). Therefore B2B transactions on our website are outside of the Consumer Contracts Regulations – which came into force in the UK in June 2014 – and apply when consumers not businesses make purchases.
360 Design Consultants Ltd complies with the Electronic Commerce (EC Directive) Regulations 2002 and the Sale of Goods Act & Supply of Goods and Services Act. Prior to payment, commercial customers will be provided with a link to our T&C's.
360 Design Consultants Ltd's commercial customers will only be requested to apply a payment online or by BACS to us once they have read and accepted our T&C's. We never request payment prior to you being given the opportunity to read and accept our T&C's. A commercial and legal entity e.g. a Private Limited Company or Partnership, would therefore be classified as a B2B customer and because of this - the relationship with 360 Design Consultants Ltd falls outside of the Consumer Contracts Regulation.
Because of the nature of B2B relationships, 360 Design Consultants Ltd do not therefore provide refunds within 30 days purely based on the fact
you have made an online electronic payment via credit or debit card on our website - such a situation would be applicable criteria under the
Consumer Contracts Regulations only.
360 Design Consultants Ltd provides commercial service to consumers that can be paid for online only. Therefore we operate within the scope of the Consumer Contracts Regulations where non customised orders are placed.
However, it should be noted that the vast majority of our online products are custom designs in that you the consumer will be providing us with
specific measurements for a wall or area within your home, or have accepted a bespoke design for a vehicle or a custom wrap. Your specific
measurements and or design therefore are regarded as a bespoke or custom order - as the order would be unlikely to suit any other customer
due to different sizes and the actual selection of the photographic or vehicle graphics/wrap design. Therefore for these types of custom orders
- we cannot offer any refunds to you as we would be unable to sell this specific order to another customer. Please do not order from us if
you are unwilling to recognise this important point relating to customised orders. Your statutory rights are not affected.
If you have questions regarding our Refund Policy, please contact 360 Design Consultants Ltd via our Contact Page or if you prefer you can write to us at the following address: 360 Design Consultants Ltd, 4 Factory Road, Newport, Gwent, NP20 5FA, Wales, United Kingdom. If you prefer, we can be contacted on 0333 444 6 800.
360 Design Consultants Ltd is a registered company with the Information Commissioners Office, and is licensed to handle Personal Information. We
If you have any concerns or complaints as to how we have handled your Personal Information you may lodge a complaint with the UK's Data Protection regulator – at the Information Commissioners Office (ICO), who can be contacted through their website at https://ico.org.uk/global/contact-us/ or by writing to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Refund Policy update: 29-Sep-2020 11:43 AM
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